Privacy Policy

Our Privacy policy divulges the way we acquire, process and store information we obtain from users (each, a “User”) of pianowella.com website.

As part of our (Pianowella) values, we ensure our policies protect our users and provide the ultimate experience for customer satisfaction. By accessing and using our website at pianowella.com (the “website”), you acknowledge that you have read and understood the content of this privacy policy (the “privacy policy”).

This privacy policy applies to the site and all products and services offered by Pianowella. We may update this privacy policy at anytime.

We are committed to protecting your privacy and the security of your personally identifiable information (PII). PII is data that can be used to identify you personally online, such as your full name and your email address.

This website is owned and operated by or on behalf of, Pianowella Limited (“we” or “us”). We are domiciled in Nigeria and also operate in Ghana, South Africa and Kenya. Our office address is at 10 Arch John Agabri, Happyland Estate, Lekki-ajah, Lagos, and 101 Brookstone Close, G.R.A., Phase 2, Port Harcourt.

Personal Identification Information

User data collected help us to personalize our website to suit each user’s need. This provides a quick and convenient user experience for customers. Data collected are for statistical purposes only.

All information given on our website is safely encrypted and only our licensed administrators have access to the data we collect. We collect the following information about you:

* Your title/role, name, email address, phone number and password;

* Your subscription details and correspondences in order to analyze them and serve you better.

*Details of your visits to the website and the materials you access;

* We also keep records of information you supply if you report a problem with the website to us.

Your choices and rights

You may have the right under applicable laws to ask for details of the personal information we hold about you, or to amend, limit or delete your personal information. You may also have the right to object to further processing under certain circumstances. Therefore, you have options and choices over how we use your personal information.

We also respect the rights you may have under applicable laws to receive that information in a commonly used electronic format (or ask for this information to be provided in that format to a third party where feasible).

If you wish to exercise any of the above rights in relation to the personal information we hold about you, wish to change your preferences at anytime or have any questions about this privacy policy, please contact us:


Please note that we may require you to verify your identity before allowing you to access your personal information.  

Google Analytics

Google analytics help us to keep track of your interaction with pianowella.com website. The information includes but is not limited to the following: your town, city, state, language, details of your device and your browser information. Google Analytics also provides an SDK that allows gathering usage data from iOS and Android app, known as Google Analytics for Mobile Apps. It also tracks the website activity of users such as session duration, pages per session, bounce rate along with the information on the source of traffic.


By accessing our website, our web server may send a cookie to your device which allows us to recognize your device. We use such technology to prevent falsification of identity. Our service provider transfers the cookie to your device’s hard drive in order to store information. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. It is usually recommended to use cookies in order to get the best experience using our website. Cookies can be used to recognize your internet protocol address, it saves you time so you don’t have to re-login again and again. Cookies are tiny text files which identify your computer to your server as a unique user when you visit some pages on our site and they are stored by your internet browser on your computer’s hard drive.

Accuracy of personal data

By using pianowella.com, you declare that you (“the User”) are the rightful owner of the data or content you provide to us; and that at any given time,

  1. You provide exact and true content ,
  2.  That the use of the content does not conflict with our policies and will not be damaging to users of this platform.

Pianowella reserves the right to remove any content that contravenes any of our policies and that may hurt or cause unfair displeasure to users of this website. These policies apply to all staff, customers and guests on our entire platform. Please read our Terms of use for more information.

Payment and security

It is of utmost importance that we build trust between us and our customers; hence, we have taken all necessary steps, including physical, technical and organizational measures to ensure you have a secure transaction with us. All financial transactions are in favor of Pianowella Ltd corporate accounts. Third party financial transactions will not be acknowledged by Pianowella Ltd.

We use secure sockets layer (SSL) software to encrypt information you input. We reveal only the last four digit of your credit card number when making online payments. You may opt to make payment for products or services to our corporate bank accounts via bank teller or transfer. Be always sure that payments made are secure. The following information is stored as follows:

Master card payment -Email address, name, mailing address, credit card number, are all stored in MasterCard servers. MasterCard is our payment processor.

Remita – Email address, name, mailing address, credit card number, are all stored in Remita servers. Remita is our payment processor.

DHL – Email address, name, mailing address, tracking number, are all stored in DHL servers. DHL is our posting partners.

Paypal – Email address, name, mailing address, credit card number, are all stored in Paypal servers. Paypal is our payment processor.

Pianowella Logging Server – stores site usage information. Email address, IP address, first name of each customer or student. Relevant use: performance optimization, error analysis, site usage.

Pianowella Support email (from contact form) – user browser agent, IP address, subscription status. Relevant use: To help expedite customer service requests.